Privacy policy

Welcome to our privacy policy. This is where we explain how we collect, use and protect your personal data, which includes any personal information you share with us when you access this website or use our services.

We’ve tried to make this privacy policy as easy to understand and transparent as possible since we’d like you to feel safe while visiting our virtual home, and because we value honesty in all interactions with our customers, privacy included. Besides, simplicity wins (even GDPR says that privacy notices should be using “clear and plain language”).

If there is anything in our privacy policy you would like to discuss in more detail, kindly contact us at:

office@shambhala.me.

Who should read this Privacy Policy?

This policy is intended for all visitors or users of www.shambala.me . If you’re an existing customer (e.g. if you have previously ordered our products), then this policy also applies to you.

What personal data may we collect?

There are three main ways in which we may collect your information:

Customer information

This is the information you give us when you order our delicious products, such as your name and surname, home address and contact details.

Cookies

Like most websites, oursuses cookies. You can find more information about our website’s cookie usage below.

Information received from third parties

We do not collect third-party data.

Other ways we may collect your personal data:

Interactions with our social media accounts
Sending us e-mails or filling out the contact form on our website
Answering surveys on our website or via e-mail
Using our delivery services or services of our partners who deliver orders to your address on our behalf.

How may we use your data?

Shambala will use your contact details to confirm your orders, deliver products to your address and respond to any queries you may have. We may use your data to send you (and other culinary aficionados) the latest news about our products and services to your e-mail. We’ll only ever do this if you’ve agreed to receive updates. Furthermore,we’ll only use the personal data you’ve voluntarily shared with us.

Who may we share your data with?

We may share your personal data with our partner companies and data processors for delivering products on our behalf, processing credit card payments and for general e-mail correspondence.

We expect all our partners to operate in accordance with our privacy policy. To ensure this, we only cooperate with trusted companies.

Once we have collected your data, we take great care to maintain its confidentiality and its integrity. We do not share your personal information with third-parties for marketing purposes or other purposes besides service provision and /or complying with legal obligations. Our employees only use the personal information they need to provide our services, using strict procedures in a way that reflects our commitment to protecting your privacy.

How long do we keep your personal data?

This depends on the purpose for which we collected your data. For example, if you shared your personal information with us when placing an order, we will store your data until the order has been fulfilled. For determining how long we need to keep your data we use criteria such as the nature and sensitivity of your information, the potential risk from data breaches, and our legal requirements.

We won’t add new data or update your existing information without your consent. We give you full control over your data, including the rights to access, erase and withdraw consent for processing your information.

Your rights regarding your data

Below are your main rights regarding your personal data. If you’d like to know more about these rights, please get in touch with us at: office@shambhala.me.

The right of access
The right to be informed
The right to erasure
The right to rectification
The right to restrict processing
The right to data portability
The eight to object
The right to withdraw your consent

Shambala is committed to helping you exercise these rights. In general, we will respond to your requests within thirty days. If we need more time to process your request, we will let you know in advance; thank you for your patience.

Does this website use Cookies?

Yes, we use cookies because they help us improve your website experience. We’ve created a short guide to help you better understand our use of cookies. If you read this and still have questions, do not hesitate to contact us at: office@shambhala.me and we will get back to you as soon as possible.

So, what is a cookie?

We pride ourselves on making irresistible cookies (you can check them out in the Products section). That said, this text is about a different kind of cookies.

A cookie is a text file that contains small pieces of information, which are stored locally on your devices, such as a computer, laptop, or mobile phone. The main role of cookies is to recognise your device so that you can have a more personalised experience when you re-visit the website.

The Shambala.me cookies in a nutshell

We use two types of cookies on our website. It’s important to know that these cookies do not store any information that can be used to personally identify you, such as your name and contact details.

Strictly necessary cookies

As the name suggests, the cookies are essential for the functioning of our website. They enable you to access www.shambala.me and explore different pages on the website.

Analytics cookies

We’re firm believers that learning is improving. So we use the kind of cookies that help us understand our website performance: how many visitors we have, and what pages interest them the most. The information collected through these cookies is anonymous. We may only use it to optimise our website.

Not in the mood for cookies?

You have the right to reject the use of cookies when you access this website. To turn cookies off, you need to adjust the settings in your web browser. Here are a couple of useful links:

What if something changes?

If we make changes to this Privacy policy, we will let you know in advance by sending you an e-mail (if we have your e-mail address). To be up to date with the latest version of our Privacy Policy, we advise you to visit this page frequently.

It’s important that the personal information we have about you is correct and updated in order for us to provide you with the best experience, so we kindly ask you to let us know if there are any changes.

We’re here to give you answers

Company name:

Address:

Phone:

E-mail:

Thank you.

You reached the end of our privacy policy. We hope that it was simple and helped you understand that Shambala is among those who truly respect your privacy. If you found this an enjoyable read, you can find more reading material HERE.