Just like our Privacy Policy, these Terms and Conditions aim to provide useful information in a way that is transparent and easy to understand. We’ve created this page because we believe in honest communication, and want you to know what you can expect when you use our website and services.

Please read this page carefully. If you have any questions, please feel free to contact us at: office@shambhala.me.

Using this website

Feel free to explore, read and, where possible, ask questions and leave comments. We hope that using our website will be an enjoyable experience; the following rules aim to further simplify its use.

  • By accessing www.shambala.me you accept, in total, all the Terms and Conditions mentioned on this page.
  • The entire content on this website (design, logos, pictures, text) is owned by Shambala d.o.o.
  • You may use the content on this website for personal (non-commercial) purposes. You are only allowed to use original content (without making changes) in a way that acknowledges our ownership rights.
  • If you intend to use our content for commercial purposes, you must request a written approval. We reserve the right to refuse your request to use our content.

The safety of your data

Your privacy matters to us.

For more information on how we collect, use and protect your personal data, please read our Privacy policy page. We’re here to answer any questions you may have regarding our use of your data; you can contact us at: office@shambhala.me.

Accessing this website

This website serves to show who we are and what we stand for. It is open to all visitors who are interested in top-notch gastronomy, trying new and traditional flavours, and who are passionate about soulful cooking or want to learn more about it. Our wish is to make this website accessible to everyone, at all times. However, that’s not always possible.

If for any reason you can’t access this website, Shambala will not be held liable for this. We reserve the right to change the contents of this website without notice.

While accessing this website, you must not knowingly introduce any viruses and harmful material. You must not attempt to gain unauthorised access to our website, the servers on which the website is hosted, or related databases.

Website content

We try with great effort to ensure that all the information on our website is correct and up-to-date but we accept no liability for any errors, loss, or damage resulting from using the information provided on the website.

Cookies

We use cookies so that we can improve your website experience. For more information about cookies, please visit our Privacy Policy page.

Links to other websites

We’ve included links to other websites that contain useful information. We treat your safety with the greatest importance, but we have no control over these websites, and we assume no responsibility for any loss or damage that may arise from accessing them.

Information about our services

  • Ordering our products

You can place your orders in person, as well as by phone or e-mail.

  • Delivery

Delivery is not included in the product price; additional charges apply. To find out more about our delivery services, including locations and pricing, please contact us at: office@shambhala.me.

  • Canceling your orders

You can cancel your order within 2 hours before the scheduled delivery time. If you fail to cancel within that time, the full amount of your order will be charged.

  • Registering a complaint

If the product(s) purchased or service are not as per your request, kindly contact us within 2 hours from the time of receiving your order. Please note that we require photographic or video confirmation, along with a short description of the product’s fault(s).

You can contact us by phone or via-email, where you will receive a response within 24 hours.

  • Refunds for credit card payments

All refunds for credit card users will be given using (Visa, Maestro etc.) methods of payment, which means we will initiate a refund to the credit card used for payment.

  • Security of transactional data

All transactional data is encrypted and transmitted through a public network using SSL protocols and PKY systems. The credit card information you provide when making a payment is not visible in our systems.

  • Updating our Terms and Conditions

Shambala reserves the rights to update these Terms and Conditions.

Get in touch

Have you visited our store? Share your experience with us. We value your opinion and use your feedback to improve our products and services that we offer.

Thank you for your attention and your trust.